When will my order ship?
Most in-stock items ships within 2-7 business days. Please check back at www.goyosilver.com , on the bottom under MY ACCOUNT, click on “My Orders”, log in and you will be able to track the status of your order. When the order is shipped you will receive an e-mail with the tracking information. You can always reach us via e-mail customerservice@goyosilver.com or by phone, have your order number ready to verify that the items you wish to purchase are in stock. The time required to ship Back-ordered or made-to-order items varies according to the manufacturer. Note that your payment and shipping address will need to be verified and the time required to do so may vary. If you send a check or wire we must wait for it to clear our bank, which will take 14 business days from the date the funds reach our account.
Can I have a package sent to a different address?
YES If you wish to ship an item to another address, such as your workplace or another residence we can do that and would be happy to do so. Goyo Silver, Inc. allows shipping to almost any address you wish, however for your protection and our insurance requirements, we request a verified address for credit card payments and we will not ship to a PO Box.
What is a Verified address for credit card payments:
An address that your credit card company confirms as associated with your account.
Adding an approved alternate address is fast and easy:
Call the phone number on the back of your credit card and ask to add an alternate address for shipping. This will not change where your statement is sent, it will simply be an extra address that you’ve ok’d for shipping. Once this is done and verified we will ship to that address.
For your Protection:
Most online fraud cases involve someone using a credit card and shipping the merchandise to another address. Before the cardholder is even aware of the transaction the items have been shipped to an address the cardholder has never heard of! To protect our customers and limit fraud we will only ship to an address YOU say is correct.
We adhere to the strictest guidelines to protect our Customers and merchandise.