GoyoSilver.com wants to make your online jewelry buying experience pleasurable and risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, based on our “Return and Exchange Policies” you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid.
No returns allowed without the original receipt.
Jewelry must be in good original condition with all original certificates and accessories.
Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
There are no returns or exchanges on Special Order items (special size, metal, stones, customized jewelry, special order watches, class rings, engraved items etc.).
Jewelry: 14 days from the date of delivery.
Watches and Watch Straps: 10 days from the date of delivery.
Mounted/Un-mounted Loose Diamonds: 10 days from the date of delivery.
Lay-away and Service Charge payments are final and non-refundable.
Internet and physical store policies may vary.
Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of GoyoSilver.com. We only refund up to the price of standard ground shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
If there is damage to an item upon delivery, call us immediately at 954-486-3973 for assistance.
Processing a Return
STEP 1) Return Merchandise Approval (RMA):
Contact us at 954-486-3973 or email us at email@example.com (we recommend to e-mail) to receive an RMA number. RETURNS ARRIVING WITHOUT AN RMA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RMA’s EXPIRE IN 14 DAYS.
STEP 2) Send item to Goyo Silver, Inc.
Please box all packages (more secure then envelopes). Include your RMA number, order number and original packaging. Include any diamond certificates, appraisals, certificates of authenticity (if not returned, you may be liable for a $250 replacement cost).
Internet Department, ATT: (YOUR RMA NUMBER GOES HERE)
3161 W. Oakland Park Blvd., Suite 5
Fort Lauderdale, FL 33311
Goyo Silver, Inc. is not responsible for lost packages, therefore you should Insure Your Package. On your invoice, if the price of the item you’re returning is listed as:
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Less than $1,000.00:
You can ship it via any carrier. Be sure to ship your item fully insured, in a box and request a return receipt for confirmation that your shipment has reached its destination. (Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our location).
More than $1,000.00:
Ship your package via US Postal Service Registered Mail, in a box, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. (FedEx and UPS will not insure jewelry shipments over $1,000.00.)
STEP 3): Receiving
Upon receipt the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, have security tags removed, have been engraved, altered, resized, or damaged cannot be accepted. Rings ordered in non-standard sizes are non-returnable (sizes other than 6, 7 for women and 10 for men), except those wedding bands that we keep all sizes in stock. Returns without a receipt or items that are improperly packaged or uninsured will be refused receipt.
If you have any questions about our return procedure, please don’t hesitate to contact us: 954-486-3973 or email us at firstname.lastname@example.org